Refund and Return
If you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it. After 14 days has passed you are still able to return the item, but will receive a store credit refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Emilie & Theo receives payments through Visa, Mastercard and American Express.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit in 5-7 business days after approval of return, depending on your card issuer’s policies.
Shipping on all Emilie & Theo products is free. In the event you would like to return a product, you will have to cover all costs for the shipping.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org .